What is the payment method?
Agent Provocateur accepts VISA, Mastercard, American Express, Discover Card, Klarna, and PayPal.
Can I cancel, amend, combine or add something to the order I just placed?
When your order is placed, their warehouse begins to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 14 days. If you have forgotten to purchase an item, you will need to place a second order.
Will I have to pay import duties?
You may need to if you are based outside of the UK and EU. When your delivery reaches the country of destination, import duties and taxes are levied and payment of these is necessary to release your order from customs. Agent Provocateur are unable to advise on rates as they vary according to country. Please consult your local post office services for more information.
Can I exchange my order for a different style?
Agent Provocateur are only able to offer size exchanges. If you wish to purchase an alternative style, then please return your purchase for a refund and place a new order on their website. Alternatively, please contact their Personal Shopping team who would be delighted to place it for you on the telephone.
What is the return policy?
Agent Provocateur hope you are delighted with your purchase; however, should you wish to return your order for an exchange or refund, you can do so via our portal here. Please note they will accept returns sent back within 14 days of receipt of your order.
Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that briefs are tried on over your own lingerie - they will not accept returns on lingerie that has been damaged or worn. Agent Provocateur cannot accept returns on opened packs of hosiery.
What is the refund policy?
Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher or Paypal account). Agent Provocateur cannot facilitate refunds to a third party. You will receive an email once your order has been refunded