WHEN WILL I RECEIVE MY ORDER?
They will always do everything at their end to meet your expectations (their delivery partners are usually fab too). To ensure your order is delivered to you safely and sound, they need a complete address and a daytime phone number in case they need to contact you.
Please click here for a detailed delivery timescale and further information.
HOW DO I REDEEM MY GIFT VOUCHER?
To redeem a gift voucher please add your goods to the basket as normal and proceed to the checkout. At the checkout please continue to the payment page, where you will find a box provided to enter your gift voucher number. This will deduct the value of the voucher from your order total. To redeem your gift voucher, your order value needs to be greater than the value of the voucher. Please note that gift vouchers are valid for one year (365 days) from the date of purchase.
CAN I EXCHANGE AN ITEM?
They accept exchange requests within the normal returns timeframe. All you have to do is fill in the returns form received inside your parcel, stating the exchange item you would like and they will send it out to you on standard delivery. Please note that they only accept exchange requests for the same style when PayPal payment has been used.
HOW WILL MY ORDER BE PACKAGED?
All their orders (excluding those placed during sale periods) are gift-wrapped in tissue paper regardless of whether they’re a gift (because you deserve special treatment too, no?). If your order is a gift, just add a personal message at their checkout and they will happily include a handwritten gift card.
