What is the payment method?
Bebe accepts all the major of Credit Card, Klarna, Amazon Pay and PayPal.
How do I place an international order?
Bebe has partnered with a trusted third-party company, Borderfree, to fulfil orders for our international customers. Please note that Borderfree coordinates your Bebe order and is responsible for all billing and shipping issues related to your international order. When you visit Bebe, Borderfree should automatically detect which country you are ordering from and display prices in your local currency. If you wish to shop based on a different location and currency, click the flag icon in the upper-left corner of any page on Bebe. From there you will be able to select the country you would like to ship to and your currency. Once your preferred location and currency are set, simply place the items you wish to purchase in your bag and go to checkout. Shipping fees, as well as duties and taxes, will be calculated by Borderfree during checkout, and all shipping options available for your location will be provided. If you have a customer service issue related to your international order, please call Client Services at 877-bebe-777 (877-232-3777) or contact them via email, and they’ll be happy to assist you.
How do I track my order?
Once your order ships, they’ll send you an email that contains tracking info and links. If your order has shipped to a location in the United States, you can also click the “Track Order” link at the bottom of any page on Bebe or sign in to My Account and follow the tracking link under “Order History.” Please note that it may take 1-2 business days for tracking information to appear. Still, have questions? Please call Client Services at 877-bebe-777 (877-232-3777) or contact them via email, and they’ll be happy to assist you.
Can I cancel or change my order?
Once an order is “in process” it can’t be cancelled or changed. You’ll have to wait until you receive your purchase and then return it. For complete details on returning an item, please see their returns page.
How do I exchange an item?
Due to limited merchandise quantities and the constantly evolving fashion selection on Bebe, they currently do not process exchanges of Bebe merchandise. In order to get the item(s) you want as quickly as possible, simply place a new order and return the unwanted item(s) for a refund. When they receive your return, they’ll issue you a refund.
What items can I return?
Returned clothes and accessories must be in new, unworn condition without any damage and with all original tags attached. When appropriate, they recommend you try on clothing with an undergarment. Please note that final sale items are not eligible for a return this includes specific sale styles that have been identified, intimates, and swimwear. Bebe also are unable to accept returns of items that show signs of damage, including stains, rips/tears or odours such as perfume or sweat.
How soon will I get my refund?
You have the option to either return your item(s) for a refund to be credited once they’ve received your returned package or exchange your item(s) with their instant refund feature that allows you to apply your refund amount to a new order right away. If you choose to have your refund credited to your original form of payment, you should get your refund within 10-14 business days of the date your return package is received and inspected.
