What is the payment method?
Bec and Bridge accepts VISA, Mastercard, American Express, Afterpay and PayPal.
Will I have to pay duties + taxes?
As an international customer (outside of Australia), please be aware that your home country may charge import taxes & customs duties when the order arrives at the country of destination.
These duties & taxes are required to be paid by the customer. They recommend contacting your local customs office for an estimate of these fees.
can I cancel my online order?
Once your order has been placed you may give them a call or email them to cancel your order. However, if your order has been dispatched they are not able to cancel or refund you.
If your order has been dispatched from their warehouse, you will have to wait until you receive it. You then can request a return with their returns department.
Can I exchange my order?
Unfortunately, they don’t currently offer exchanges, however, if you need to swap over size, style, colour etc - you may return your order for online store credit & then use this to repurchase your preferred item (granted your preferred item is in stock at the time of purchase).
What is items fault/incorrect?
They are so sorry if your purchase is not perfect!
Please email them at firstname.lastname@example.org with your order number and a brief description of the fault/incorrect item and they can resolve this for you. Images of the fault or incorrect item would be highly helpful.
Products that have a major fault may be returned for a refund, credit note or an exchange for another item. For items with minor faults, they can often repair these for you.
Please keep a copy of your return postage receipts as they will reimburse you for these costs if the item is confirmed to be faulty.