What is Brooks Brothers payment method?
Brooks Brothers accepts VISA, Mastercard, American Express, Discover Card, Diners Club, JCB, and PayPal.
Where does Brooks Brothers ship?
Brooks Brothers ships Worldwide.
What is Brooks Brothers return policy?
They will gladly accept a return of saleable merchandise in original condition within 60 days of purchase date accompanied by an original receipt.
What is the exchange policy?
Currently, they do not offer a direct exchange service.
In the event you are unsatisfied with your purchase and would like to receive a different product, you are most welcome to send back your purchase for a refund to the original form of payment and place a new order online.
I have received the wrong product. What should I do?
They understand receiving an incorrect item is frustrating. If you received a different item than the one you ordered, please follow the below steps:
* Take pictures of the incorrect item (including images of tags and the SKU number).
* Generate and print a return shipping label (store purchases here, online orders here).
* Email their Customer Experience Team at service@brooksbrothers.com with the images attached and tracking information.
* They will ship the correct item once they receive the images of the incorrect item.
When will I receive my refund?
Once your return package is received, it is processed and inspected before they proceed in issuing a refund for the respective item(s). All refunds are issued back to the original payment method.
