What are the Deliveroo payment methods?
Deliveroo accepts all major of the Credit/Debit Cards.
How does Deliveroo work?
You can order either on the website or by using the Deliveroo app, available on iOS and Android. Simply add your postcode to find all the great restaurants delivering in your area, choose your food and place your order. Once the restaurant receives your order, they’ll get to work preparing your food and then carefully package it. Once it’s all ready to go, a Deliveroo rider will pick it up and bring it to you. If you want to be super-organized, you can also order up to 24 hours in advance with scheduled delivery.
Why doesn’t Deliveroo accept cash?
Deliveroo only take card payments because it lets them provide you with the best possible experience. It creates a safer working environment for riders too. Feel free to tip your rider in cash.
Do you charge the same prices as the restaurant does in the restaurant?
Deliveroo encourage restaurants to always use the same pricing for delivery as they do for their in-house menu, although there may be exceptions. Pricing for each menu item is clearly displayed in the app. If you have any questions about menu pricing, please contact the restaurant directly.
What if I want to cancel my order?
As long as the restaurant has not yet started preparing your order, you’re able to cancel your order in order to help. If the restaurant has already started preparing your order and you want to cancel, please get in touch with them, you can do this in order help as well.
What if something is wrong with my order?
Deliveroo have a dedicated team that looks after your entire Deliveroo experience, from the moment you place an order right through to it arriving with you. However, they do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the Deliveroo app to speak to their customer service team and report any issues.
