Updated 16th October 2024
1 Ratings. Average 4 out of 5 stars
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Design Letters accepts VISA, Mastercard, AMEX, Maestro, Union Pay and PayPal.
Once your order is processed and shipped from their warehouse, you will receive an email with a "Track & Trace" link. This link allows you to track your parcel. Please note that it may take up to 48 hours for the link to become active.
If you haven't received your order within 10 days of receiving the shipment confirmation, please contact their customer service.
If you don't see the tracking link in your inbox, be sure to check your junk or spam folder.
If it isn't there either, then get in touch with their Customer Service team by clicking on the Help button in the left corner, click on Get in touch then Leave a message, and choose Delivery & Tracking. Their Customer Service team will return to your request by e-mail.
Once your order is processed and shipped from their warehouse, you will receive an email with a "Track & Trace" link. This link allows you to track your parcel. Please note that it may take up to 48 hours for the link to become active.
If you haven't received your order within 10 days of receiving the shipment confirmation, please contact their customer service.
If you don't see the tracking link in your inbox, be sure to check your junk or spam folder.
Their delivery options and costs may vary. View what's currently available at checkout.
When your order leaves their warehouse you will receive an e-mail with the shipping confirmation and a tracking link, to follow your order.
If you haven't received your parcel within 10 days after receiving the shipment confirmation, then track your order by the tracking link in the mail, to locate the parcel.
Once your order has been delivered you will receive another e-mail with the information you need to pick up the parcel if it is delivered to a parcel shop.
The shipping costs for your order depend on which country the order should be shipped to, and the order value.
The shipping costs and limits for free shipping are daily prices. The shipping costs will be shown at the check-out, before your final confirmation of the order.
They can't offer an exchange of your returned products, but they will create a full refund of the product price for the returned products.
If you wish for a different product, colour, or size than you ordered the first time, please return the products you don't want to have and place a new order.
If you want to know how to return your order, please search for the article in the FAQ - How do I return my order? It will give you all the details you need.
No, unfortunately not.
They can't offer the same services in their brand shops and at their webshop. That means
Store Credit or Giftcards from our brand stores, can only be used in our brand stores, and not on the Webshop
Vouchers from our webshop, can't be used in the brand stores
You can't return a webshop order in their brand stores
You will have to follow the return procedure for webshop orders.
You can return your order within 14 days after receiving your order.
If you want to return one or more products purchased on www.designletters.com fill out the return form with order number information, contact information, and information about the products.
Wrap the products in the original packaging to avoid transportation damage.
If you are returning jewelry it is important to include the original small plastic bag, with the barcode on.
Free return labels aren't provided. All costs related to the return are for the customer to cover.
They recommend that you choose a delivery type for your return that includes tracking, as Design Letters isn't responsible for the return before it arrives at their warehouse.
Fill out the return form, tear it from the address label and place the return form in the box. Put the address label on the outside of the box. Note: Returns are not free of charge. The label is only an address label.
Phone +45 25337328
Email Generel information: info@designletters.dk
Presse: pr@designletters.dk
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Design Letters was founded in 2009 by Mette Thomsen who was a design journalist and writer. It originated in Copenhagen and is the drive that prevents them from making disposable items or products that can only sustain an individual for a particular time. They are just as passionate about creating products that have a sustainable, quality, designed-to-last, minimal-environmental-impact aesthetic.
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About Design Letters Homepage
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https://designletters.eu
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