What payments methods do you accept?
Escentual accepts VISA, Mastercard, Maestro, American Express, Discover Card and PayPal.
What courier companies do you use?
Depending on your order, the most suitable courier company will be chosen. This will depend on the weight, size and value of your order. In the UK they use Royal Mail and DPD. For international deliveries, it will depend on the chosen country and delivery method.
Do you ship to P.O box addresses?
Escentual currently do not ship to P.O Box addresses for security reasons.
How do I cancel my order?
You can cancel your order, however, they do process orders within 15 minutes of confirmation so you will need to be quick about it. To cancel your order, go to your account page, then click on the “My Orders” section and then view the order you wish to cancel and there should be a black “Cancel Order” button. Please note the button will disappear after 15 minutes when the order is submitted to the warehouse, after this point, they are unable to cancel your order.
How do I return a product?
If you wish to return any items please contact customer services by email: customerservice@escentual.com who will inform you of the exact procedure depending on your circumstances.
