What is Golden Concept payment method?
Golden Concept accepts VISA, Mastercard, American Express, Maestro and PayPal.
Where does Golden Concept ship?
Golden Concept ships Worldwide.
Can I track my order?
Yes, when your order has been shipped you will receive an email with your tracking link.
When will I receive my product or products?
You will receive your products within 5 business days. After getting the delivery mail.
Can I change my order?
Simply email them at info@goldenconcept.com within 12 hours with your order number and enquiry.
Can I cancel my order?
Yes, from the order date you have 14 days to return the product if it has been sent. If you cancel the order after it has been shipped you will have to pay $19.90 for shipping.
I received the wrong product, what do I do?
They are very sorry about this, contact them at info@goldenconcept.com and they will get back to you as soon as possible.
What is your return policy?
Their policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately they can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How long will it take to process my refund?
Once your return is received and inspected, they will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
