What is the payment method?
You can pay securely using all major Debit or Credit cards. Handles 4 Doors are unable to accept American Express or Diner’s Club. You can also pay by Paypal.
Do I have to order online?
No, not at all. Please call them if you would like to place an order over the phone. You can find all of their details on their Contact Them page. Handles 4 Doors will destroy any evidence of your credit card information using their trusty paper shredder after the order has been placed.
Do you deliver overseas?
Yes, they deliver globally. If you do not see your country on this list, please call them or email general@handles4doors.co.uk to get the shipping rate for your location. Handles 4 Doors will require your exact order requirements and quantities and your full delivery address in order to give you an accurate quotation.
How long does delivery take?
Delivery times vary depending on the item ordered. Next day products will be delivered by the end of the next working day. Orders placed on a Saturday or Sunday for next working day delivery will be delivered on the following Tuesday. Stock products are usually despatched in approximately 2-3 working days. Handles 4 Doors recommend that before you book your carpenter, builder or joiner, you wait until the goods have been delivered. Delivery times are approximate and may be delayed due to unforeseen circumstances which are beyond their control.
Some products may take a little longer and delivery times on Special Order products will be quoted on placement of order.
How do I return an order or item?
Handles 4 Doors hope you are happy with the products you receive from them, but, if for any reason, you wish to return them, please follow these instructions:
Unsuitable or unwanted goods will be accepted for return within a period of 30 days from receipt of your order (excluding Special Orders - see paragraph 3 Special Orders). Return postage costs are the customers’ responsibility. Goods should be returned via a tracked returns method as they can not refund goods lost in transit.
Simply re-package your goods securely with original packaging, all parts, fixings and instructions and enclose your order reference.
Goods must be returned in their original packaging with all parts, fixings, fitting instructions included. Please do not write on or tape over original bags or boxes-these should be packed into an outer box or appropriate padded envelope to ensure they are not damaged in transit.
Goods should be carefully and securely packed in the correct size packaging with individual products in protective material to avoid movement during transit which could damage products made from glass, metal, porcelain etc. Please do not package individual parts together which may cause friction and damage during transit.
Handles 4 Doors will not refund products that are received damaged or rendered unsaleable for any reason. You will be informed by email if your products are not being refunded and the reason why. Damaged goods will be disposed of immediately and will not be available for return to customers.
Please include a copy of your original order or put a note in the package with your order reference for them to identify your order easily and avoid any unnecessary delays. If you wish, please give them a reason for your return as this will provide us with valuable feedback for improving our products in the future.
