What are my payment options?
HealthyPets accepts all major Debit & Credit card as well as PayPal payments.
Where do you deliver?
HealthyPets ships internationally. Please visit their delivery page for more information.
What is your international shipping policy?
HealthyPets ships via Express Mail. For most orders, shipping is approximately $36.50. Shipping is automatically calculated when you enter your address information. Certain international shipments may require extra shipping cost due to weight or country location. If this is required, your order will be held until they can advise you of extra charges.
What is your cancellation policy?
HealthyPets do not bill customers for their order until after the products have shipped. Therefore, a cancellation request for an order can be made if it has not been sent out yet. They generally ship orders within 24 hours after they are placed. If the request is made after the order was shipped, the return procedures will need to be followed upon receipt of the merchandise by the customer. Once the merchandise is returned to our company, they will issue a refund.
What is your return policy?
Returns may be made within 4 weeks of purchase. Any newly packaged, unopened product may be returned. A refund for the order amount minus the shipping charge will be given upon return of items. Restocking Fees of up to 20% may apply, depending on the item. Please call them at 800-889-9475 to obtain return authorization before returning any product.
