What is the payment method?
Heidi Klein accepts VISA, Mastercard, Maestro, American Express, JCB and PayPal.
Which countries does Heidi Klein ship to?
Heidi Klein delivers to most locations worldwide, except Russia and APO/FPO boxes.
Can I change or amend my order once it has been placed?
Once an order has been placed, they are only able to amend your shipping details and contact information such as telephone number, however, please be aware that they are unable to amend the email address used for purchase. Should you wish to add an item or amend a size, please proceed and place a new order and let them know so they can attempt and cancel the delivery or proceed and recall your package, please contact the Customer Care Team as soon as possible to cancel the delivery.
What is your exchange policy?
Exchanges are only available for purchase delivered within the United Kingdom and for full price items only. Should you wish to obtain a different size, please place a new order. Exchanges will not be offered or processed on sale purchases.
When will I receive my refund?
Please note that at present they have no visibility on returns and are unable to notify you once a parcel arrives at our warehouse, so please allow up to 10 working days for your refund to be processed from the day of receipt of your parcel.