What is the payment method?
Hurtigruten accept VISA, Mastercard, American Express, and Diners Club.
When will I receive all travel documents?
You should receive your travel documents electronically approximately 2-3 weeks before departure provided full payment is received.
Why am I not getting separate flight tickets?
Your flight tickets are electronic; you may check-in by showing your passport to the agent at the check-in counter.
How can I book excursions and when are they available?
Most excursions are pre-bookable and can be added on to your voyage during the online booking process. The excursions offered on your Coastal or Explorer voyage are listed on the relevant voyage page under the ‘Things to see and do’ tab.
If you are booking over the phone, excursions can be added at any point from the time of booking the voyage until four weeks prior to departure for Coastal voyages (two weeks if you pay by credit card). Please note that Explorer excursions have limited capacity and can only be booked four weeks before departure (two weeks if paid by credit card).
Can you go onshore in every port?
Yes, with some recommendations. If the ship is in port for 30 minutes or longer, Hurtigruten encourage guests to take a look around all of the ports. However, in some ports, their ships only stop for 15 minutes. In this case, they ask that guests continuing their voyage stay on board, just to avoid any risks.
What are the Ship Manifest Information Form and Medical forms and why do I need to fill them in?
The Ship Manifest Information Form is necessary for immigration offices, flight tickets and customs. Please fill in the Hurtigruten questionnaire (which will be sent to you right after booking) and send it back to them immediately after booking is confirmed. Please note that they are unable to send your travel documents until they have received the completed form.
A Medical Certificate needs to be submitted by all passengers joining their voyages to the Antarctic Peninsula, South Georgia, the North East side of Greenland, on the Northwest Passage and across the Atlantic Ocean, due to the remoteness of these areas. The Medical Certificate is to be completed and approved by your personal physician not more than 8 weeks before your departure date.
