What payment methods do you accept?
James Perse Los Angeles accepts VISA, Mastercard, American Express, and Discover Card.
Where does James Perse Los Angeles deliver?
James Perse Los Angeles delivers to all over in the world.
How will I know that my order has shipped?
As soon as your order ships, they will send an email confirming the shipment. This email will provide you with tracking information for your package. If you have any questions regarding your order, please contact customer service.
Can I return an online purchase to a James Perse store?
U.S. Orders: Yes. Simply bring a copy of your original receipt.
International Orders: At this time, James Perse International retail store locations cannot accept returns from online orders.
How can I return the item?
The US Returns, James Perse Los Angeles return process is convenient and easy. Included with each purchase invoice is a return form with a prepaid USPS return shipping label with a return delivery confirmation sticker. To ensure accurate processing, please fill out the returns form included in the box of your original purchase. There is a section for return items and the reason for your return. Include this in your return package. Using the prepaid USPS Merchandise Return label included in your original order:
What is your return policy for international orders?
If for any reason you are not satisfied with your purchase, James Perse Los Angeles accept returns within 30 days of the delivery date with the exception of items or promotions marked “Final Sale”. Final Sale items are ineligible for a return or refund. If you choose to return an item, their e-commerce partner, Borderfree, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges. Returned merchandise must not be worn, altered, or washed and all original tags must be attached. Merchandise must be returned in original packaging. Footwear returns must be packaged in a standard brown box with the original shoebox in its original condition placed inside. Shoe boxes returned with postal labels attached to them will be subject to repackaging fees.
How much duty and taxes are charged on international orders?
Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.