What payment methods do you accept?
Jessica London accepts all major Debit & Credit cards.
Why does tracking information shows “Not Found”?
If you don’t get your package in the next three business days, contact them. Sometimes tracking information shows as “not found” if the shipping label does not scan properly. If it has been more than 20 business days since you’re expected delivery date, contact them. They will issue you a credit and gladly re-order your item for you.
Why are there multiple shipping & handling charges on my bill?
Your card is only charged once at the time your order is shipped. When you place your order, Jessica London authorize your card for the full order amount. This places a pending authorization on your card common bank practice when handling credit card transactions to ensure sufficient funds and account authenticity. This sometimes appears as two duplicate, separate charges. Please allow up to 72 hours for the pending authorization to clear. If you need help speeding up the process, please contact the credit card issuing bank.
What is your return policy?
The Jessica London goal is your complete satisfaction. If they have not delighted you, all unworn, unwashed, or defective merchandise may be exchanged or returned within 60 days of the ship date. They are happy to process an exchange at no additional shipping expense for a new size, color, or different item.
When will I receive my return credit?
Returns take about two weeks to process including transit time to their warehouse. Once they receive your return, Jessica London try to process it within two business days. Refunds back to your payment method vary depending on your provider but generally take three days to post.
