D I need to create an account to place an order?
No, you can place orders without an account. However, their team can better serve you in the process and with future orders through your personal customer account. Your personal information will be perfectly protected by J.ING. With an account, the customer care team can easily and quickly find your order and invoice history should you have a problem with a purchase.
Why are some items marked final sale?
All Final Sale items are non-refundable and non-exchangeable. Clothing or items that have been worn, washed, stained, missing their original labels and tags cannot be returned. Accessories, jewellery and intimates are NOT accepted for returns and are also Final Sale.
How do I know what size fits me best?
J.ING offers a size chart next to the photo of the product you are interested in. The model’s measurements are also included in the description. To find your exact size, simply measure your bust, waist, and hips as outlined by the chart. You can refer to your clothing size for extra help as well. If you have further questions about finding your size, click on the “how to measure” button. You will see more measuring instructions as well as an international size conversion chart.
How do I join the insider loyalty program?
Signing up is easy! Just enrol through the website.
Can I log in through my social?
Yes! By logging in through your social you’ll automatically be signed up for J.ING Insider.
How are tier rankings determined?
Tier rankings are determined by your actual dollar spent on an annual basis.
How do I maintain my tier ranking?
You will need to continue to have an annual spend in line with the tier requirements in order to maintain your tier ranking.
If your spending decreases lower than your current tier, your tier ranking will be adjusted accordingly the following calendar year.
Do my points expire?
Yes, your points are valid for one calendar year.
Can I share my membership with my family or friends?
No, each Insider Member may only have one email address attached to their account and one is unable to gift, share, or transfer points to another member.
Where do I apply the discount code from LoveCoupons.hk?
During the checkout process, you will have the opportunity to apply your discount code. For detailed instructions please read the “How Do I Use My J.ING Discount Code?” section above.