How do I track my order?
You can check the status of each item by logging into My Account from the top of the page. Once logged in, you’ll need to click My Orders and select the relevant order. You’ll then be able to see the status of each item. They will send an email to the address you registered with on your account to let you know you when your order is ready to be despatched. If your items are being delivered by Hermes, there will be a link next to the order in My Account, so you can track the delivery of your order once it has been despatched.
How do I cancel my order?
For details of how to cancel your order and return items once despatched to you, please see Returns. it may be possible to cancel your order if it is done on the same day the order has been placed. If this is the case, please call the La Redoute Team on 0330 3030 199. Their opening hours are Monday to Friday, 8 am – 9 pm and Saturday 9 am – 4.30 pm. Otherwise, they can only cancel your order before despatch if it has not been prepared for despatch. Please check the status of your order by accessing My Orders in My Account. If the item doesn’t state ‘prepared for despatch’ or ‘despatched’, please contact them with the item details and they let you know if the order can be canceled.
I have lost my returns form, what do I do?
If you no longer have your returns form, please Contact them and include the details of the items you wish to return.
What is the payment method?
La Redoute accepts all major debit and credit cards such as Visa, MasterCard, American Express and other payment methods such as PayPal. During the checkout process, the supported payment methods are displayed on the screen.
How much time will it take until I receive the refund?
They will do their best that you receive your refund as soon as possible. The latest you will receive the refund 30 days after the reception of your return parcel in their warehouses return parcel. On average the refund takes 7 days after reception of your return parcel in their warehouses receive.