Do you have any samples that I can try?
Not yet, but they are going to get this going sometime soon. The problem has been that samples are very expensive to produce (you have to order huge minimum quantities), and they have chosen to invest that money into new products, instead.
In the meantime, though, they can offer you the next best thing to a sample: an ironclad money-back guarantee, which is you either love our supplements or you get your money back.
Can I change my order?
All orders are automatically pushed to their fulfillment house but give them a call at 855-645-5305 and they will help you out.
How long will my order take to arrive?
US orders generally arrive in 3 to 5 days but can take up to 7 days. International orders vary based on the countries they’re going to, but 7 to 14 days is the norm. Customs may or may not add a few days to this, as well.
Will I get a tracking number?
Yes, you will receive a tracking number via email.
Will I have to pay customs/import fees?
It depends on where you live because some countries are more aggressive in vetting and flagging shipments than others.
What’s your return policy?
Many companies offer a money-back guarantee because they know the majority of dissatisfied customers aren’t going to go through the hassle of actually returning the product to get their money back.
They don’t play these games because they don’t have to, the quality of their products makes it unnecessary. If you order any of their supplements for the first time and don’t like it, you can keep it. Just notify them and they will give you a full refund on the spot. No complicated forms and no return necessary.
To protect themselves from fraud, this guarantee is only valid for first-time purchases of a product and redeemable up to three months after purchase. If you bought more than one bottle of a supplement on your first purchase and don’t like it, they would ask that you send the unopened bottles back to them for a refund because they can put them back into their sellable inventory.