What is the payment method?
Letterbox Liquorice accepts all the major Credit Card and PayPal.
Where does Letterbox Liquorice ship?
Letterbox Liquorice ship worldwide.
What if my items are damaged and have issues?
Please inspect your order upon reception and contact them immediately if the item is defective, damaged or if you receive the wrong item so that they can evaluate the issue and make it right.
What is the exchange policy?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
What is the return policy?
Letterbox Liquorice have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact them at team@letterboxliquorice.co.uk. If your return is accepted, they’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to them without first requesting a return will not be accepted.
You can always contact them for any return questions at team@letterboxliquorice.co.uk.
What is the refund policy?
Letterbox Liquorice will notify you once they’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
