Who will deliver my order?
Depending on the weight and delivery method you choose for delivery, this may vary. However, they only operate with many experienced partners, specifically TNT, Spring Global, and DPD.
What to do if your order hasn’t arrived?
Their first-time delivery rate is consistently above 98%. They cannot declare a parcel as officially lost until 14 days after the latest estimated delivery date. Please see their terms and conditions for further details.
How long will my order take to arrive?
*Orders to UK and Europe will usually take 5 working days.
* Orders to the USA and the rest of the world will usually take 10 working days.
* If your order is taking longer, please contact them at firstname.lastname@example.org
How long does it take to process a refund?
A refund can take up to two working days to process and may take anything up to 10 working days to hit your bank account, depending on where you live and who you bank with.
In what circumstances can I request a refund?
If you would like a refund, you must contact them within 48 hours of receiving your item/s. If product packaging has been opened then it doesn’t qualify for a refund. If you have simply changed your mind and the item is unopened please email them and they will provide you with a return form along with an address to send it to. Please note that they do not provide return labels and you will need to pay for return shipping.