Is all your jewellery sterling silver?
Yes, all Lily Charmed jewellery is 925 sterling silver, 18 carat gold plated sterling silver or solid 9 carat gold. All their silver charms are cast from recycled sterling silver too!
What is sterling silver?
Silver by itself is a very soft metal so around 7% of the material used in quality silver jewellery is made of other alloys, usually copper to give it strength and longevity. All Lily Charmed’s silver jewellery is stamped 925 which refers to the fact that at least 92.5% of the metal is pure silver.
Hallmarking – why do some items have a hallmark, and others do not?
By law, all sterling silver items over 7.8 grams must be hallmarked. Lily Charmed hallmarks all their silver that is over this weight with the Birmingham assay office. All their 9 carat gold is also Hallmarked by the assay office.
Do I have to pay for a gift box?
No. All of Lily Charmed’s jewellery is beautifully presented in their premium gift box with a polishing cloth and finished with a hand-tied ribbon, all as standard.
Can I buy a single charm without a necklace?
Yes. Click on Charms in the menu. This will show you all of Lily Charmed’s unique charm designs to add to an existing Lily Charmed necklace or bracelet.
Can I buy a Necklace without a message on the card?
Yes, all of Lily Charmed’s necklaces can be supplied with or without a message. However, as there is no difference in price why not personalise your gift with your own message that they will print for you. Also, some of their most popular gifts are available with pre-written messages, or if you wish, simply leave blank. The choice is yours.
How do I personalise my own Necklace?
Go to any of their Personalised charm necklaces and you will be able to select your preferred chain length, add an additional letter charm and then add a personal message which Lily Charmed will print to ensure your gift is truly personal.
Why can’t I return an engraved item?
Unless your engraved or monogrammed jewellery is faulty or Lily Charmed made a mistake (unusual!), they can not accept returns as they can’t resell it.
Can I return Earrings?
For hygiene reasons Lily Charmed cannot accept returns of earrings unless they are faulty.
Can I add items to an existing order?
Sorry, it is not possible to add items to an existing order. Feel free to make another though.
How will I know you received my order & when will payment be deducted?
An email confirmation will be sent once an order has been received. Lily Charmed will also receive your payment at this time. In the rare instance that the items you have ordered are not available, your order will be cancelled & refunded. An email will be sent informing you of the cancellation.
How do I use a discount code at Lily Charmed?
The team at LoveCoupons.hk spend a lot of time collecting the best and most recent Lily Charmed discount codes. The team also explains how to use Lily Charmed’s discount codes. Scroll up and read the ‘How do I Use My Lily Charmed Discount Code?’ section to find out more.
How often does Lily Charmed release discount codes?
Each and every brand is different. Most brands release regular discount codes, while others don’t release any and some release them at special times in the year depending on the brand. The team at LoveCoupons.hk spends hours every day looking for the best discount codes to bring to you and if LoveCoupons.hk has offers available, they will try and list them here.
How do I use a discount code at Lily Charmed?
At LoveCoupons.hk, there is nothing we enjoy more than spending time looking for and collecting the best and most recent discount codes that Lily Charmed has on offer, so we can save you money. We also try our best to explain how to use Lily Charmed’s discount codes in a step-by-step way. Simply scroll up to the How do I Use My Lily Charmed Discount Code?’ to learn more.
