What payment methods do you accept?
Lopesan accepts VISA and Mastercard.
Can I make a booking from my country?
Yes, you can make a booking from any country.
How can I cancel the booking?
The cancellation of the booking can be made using the “Cancel” button which appears in the booking confirmation email or, if you are a registered client, by accessing the private area for individuals, using your credentials and finding the booking using the confirmation number. You can also cancel via telephone, using the number for information and bookings given on the web site (Call Centre).
How can I modify my booking?
With the exception of bookings with online payment (“non-refundable bookings”), modifications to bookings at no cost is allowed up to 18:00 on the day prior to arrival at the Hotel/establishment. If the modification consists in an increase in days, persons, or an increase in the board type or category of the room, then the cost will be based on the conditions for prices indicated on the www.lopesan.com web site on the day the modification is made.
Does the hotel provide a babysitting service?
The babysitting service has an additional cost. If you would like to request a babysitter, you can do so up to 24 hours in advance at the Public Relations desk in the lobby.
Does the resort have a doctor?
The hotel has a medical centre where services are provided at an extra cost.
