What is the payment method?
Lovedrobe accepts VISA, Mastercard, Maestro, and PayPal.
Where does Lovedrobe deliver?
Lovedrobe delivers to the Worldwide.
What is your delivery time?
Lovedrobe delivery service to the EU & the Rest of the World usually takes 4-15 working days. Please note that this is a flat rate of up to 2kgs. The delivery time depends upon the delivery destination and service offered and may take slightly longer than stated above. Import duties may be charged for countries outside of the EU, before ordering please seek advice from your relevant government department for pricing and restriction information.
Can I amend or add to my order once I’ve placed it?
They usually pack your order within an hour of placing it, which means they can’t make any changes once you’ve placed it. This includes changing the delivery option, delivery address, or payment method. However, you may be able to cancel your order and place a new one instead. There are varying time limits in which you can cancel your order depending on what delivery option you’ve chosen. The quickest option would be to phone them at 0333 7000 550 and they can help you with your request.
Do I have to pay for the return postage?
The return postage costs are at your own expense, with the exception of items being faulty or incorrect. They do not cover the cost of the return of unwanted items. If you have received the wrong item or a faulty item, please contact them to arrange for a pre-paid return label. Further information on their policy can be found here.
What is your exchange and refund policy?
Lovedrobe guarantee to refund any purchased item of clothing for any reason within 14 days of receipt, or 28 days for an exchange. All garments must be returned in their original condition. Refunds will be credited to your original method of payment. Upon receipt of the goods, Lovedrobe will issue you with a full refund for the item. All delivery charges are non-refundable. However, if an item is found to be faulty, please contact Customer Care to issue you with a pre-paid returns label.
