What payment methods do you accept?
Low Cost Glasses accepts all major Credit and Debit Cards as well as PayPal.
Where does Low Cost Glasses ship?
Low Cost Glasses ships within the countries that are available during the checkout process.
What happens after I place my order?
You’ll get an email confirming the order request. Once your glasses have been made, you’ll get a text from Royal Mail with further delivery updates.
What are international delivery scales?
10-14 working days from the point of despatch.
What are international delivery costs?
This varies by zone. The basket will tally up the total cost ahead of placing the order if you proceed through the checkout process. Please be aware that any import charges incurred must be paid for by the customer, and policy can vary quite a bit between countries, so contact your customs office for more detailed information. In the case of returned items, customs fees will be deducted from any refund due.
How long do I have to cancel my order?
Due to the bespoke nature of their glasses production, they can only accept order cancellations or changes up to 30 minutes after the order is placed.
What is your return policy?
AtLow Cost Glasses, they guarantee the quality of their eyewear. If you’re not completely content with your purchase, they want to make it right. Please make sure that you read and understand the following conditions before filling out the Returns Form found on your Delivery Note. If you have more questions about this particular return, make sure to contact them prior to returning the glasses with your order number and the subject header ‘Returns Query’. Please rest assured, they are here to help and will assess each return individually so that they can continually improve their customer experience.
When will my refund be processed?
Once your order has been received at Head Office, Low Cost Glasses will issue the appropriate refund. Low Cost Glasses aim to do this within 48 hours of receipt, however during busy periods this can sometimes take longer.