What is the payment method?
Maison Threads accepts VISA, Mastercard, Maestro, American Express, JCB, and PayPal.
Do you ship Internationally?
Yes, they ship Internationally.
How can I track my order?
All tracking numbers are available upon request, if your order has not arrived within the allocated times you can contact their customer service advisers.
Can I cancel my Click & Collect order?
If you have changed your mind about the order, you can Contact Maison Threads via Email, Telephone, Live Chat and/or Social Media platforms (Such as Facebook), and they will process a refund for you. Visit the “Contact Us” Page.
What is the return policy?
If you are unhappy with your goods they will happily issue a replacement or refund assuming they are returned within 14 days of receipt of your order, unworn, complete with all original tags and in original and reasonable condition.
What is your condition for return?
When returning the item, please ensure that the item is still in its original packaging and condition that they have sent the item to you. If they believe the item is not in a suitable condition when received, they will charge a £15 cleaning fee.