What are the payment methdos for MATCHESFASHION?
MATCHESFASHION accept payments through all major Credit/Debit Cards and PayPal.
Where does MATCHESFASHION ship?
MATCHESFASHION provides Worldwide shipping.
When will I receive my order?
Orders shipped using their delivery partner, DHL, are delivered Monday to Friday between 9 am and 5 pm. For security reasons, all orders must be signed upon delivery. If you live in London and choose their Premium delivery service your order will be sent with Courier and arrive with you between 2 pm and 5 pm with our afternoon service, and 6 pm and 7 pm with their evening service, seven days a week.
Can I exchange my order?
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with their usual returns policy. You can also choose to receive your refund as credit, which will enable you to purchase a replacement item quickly and seamlessly.
How do I return an item?
You have up to 28 days to return an item, however, you must request your returns number within 14 days. For full details on the returns process, see their Returns page.
In what packaging will my goods be delivered?
When you shop at MATCHESFASHION you can choose how you would like your purchase to be packaged. Opt for their marbled boxes — iconic and artist-designed; alternatively, choose their eco packaging option, marble-lined brown boxes which are discreet, chic, recycled and recyclable. Both options are free of charge and whichever you choose, each item will be perfect when you receive it. All shoes will arrive in the designer’s original packaging.
