What are the payment methods for monbento?
monbento accept payments through all major Credit/Debit Cards and PayPal.
Where does monbento ship?
monbento provides deliveries to the countries that are available in their delivery information menu.
How do I exchange one or more items?
If you would like to exchange an item for another item from their range, just fill out the returns form (found at the bottom of the website home page) and follow the instructions shown in the document.
What should I do if I want to return only part of my order?
If you would like to return only part of your order, fill out the returns form (found at the bottom of the website home page) and follow the instructions shown in the document.
What should I do if I want to cancel an order that I’ve already paid for?
There are two options for cancelling an order you’ve already paid for. Your order hasn’t yet been sent contact their customer services department immediately using their online contact form - Your parcel is out for delivery or has already arrived at the selected delivery address: fill out the returns form (found at the bottom of the website home page) and follow the instructions shown in the document.
How long does it take to process an order?
Details on how long it takes to process an order can be found on the “Deliveries” page of their website. Where possible, orders placed before 15.00 (French time) are dispatched the same day (apart from on weekends and public holidays). Orders placed after this time are dispatched the next day.
What is the reimbursement period in the context of a withdrawal?
The refund process is initiated upon receipt of the package in their warehouse. It then takes a maximum of 14 days. As soon as the refund has been made, you will receive an automatic email named “Credit note”, rest assured, this is indeed a refund. Be sure to keep the copy of the return label provided by the carrier until reimbursement.
