How do I know you received my order?
Once you have placed an order you will receive an order notification letting you know Not On The High Street has received your order.
Where’s my order?
When your order has been shipped an email or notification will be sent to you confirming your order is on its way.
Can I amend or cancel my order?
If your order hasn’t been accepted or dispatched just yet, the best thing to do is contact the Partner – the small business that made or sourced your order – to let them know that you wish to cancel the order. If your order has already been dispatched or you’ve received it, please see How do I return my order?
Do you ship worldwide?
Yes! Not On The High Street does ship worldwide.
What payment methods do you accept?
Not On The High Street accepts Visa, Mastercard, American Express, ApplePay and PayPal.
How much does shipping cost?
Shipping cost is calculated in the checkout process. The delivery charge is based on the subtotal of your basket before discounts.
What if I received faulty/damaged items?
Not On The High Street hopes that every purchase will reach you in a perfect condition but in the rare case it doesn’t, please get in touch with the Partner to let them know. Not On The High Street’s Partners are the small creative businesses who sell through Not On The High Street.
Does Not On The High Street offer returns?
Yes, Not On The High Street does.
What is Not On The High Street’s return policy?
For most products, you have 28 days to notify the Partner – the small business who created your items – if you want to return or exchange the item and another 14 days to send them back. The return period will expire 28 days from the day on which you receive the goods you have ordered.
When will I receive a refund?
Refunds or exchanges will be made to you within 14 days of receipt of the returned goods, provided you have followed all of the procedures and time frames set out in Not On The High Street’s returns guidelines.
How do I use a promotional code at Not On The High Street?
The team at LoveCoupons.hk spend a lot of time collecting the best and most recent Not On The High Street promotional codes. The team also explains how to use Not On The High Street’s promotional codes. Scroll up and read the ‘How do I Use My Not On The High Street Promotional Code?’ section to find out more.
How often does Not On The High Street release promotional codes?
Each and every brand is different. Most brands release regular promotional codes, while others don’t release any and some release them at special times in the year depending on the brand. The team at LoveCoupons.hk spends hours every day looking for the best promotional codes to bring to you and if LoveCoupons.hk has offers available, they will try and list them here.
How do I redeem my Not On The High Street promotional code?
Scan our list of Not On The High Street promotional codes and click the “Get Code/Coupon” button. A code will be shown on your screen and the Not On The High Street website will open in a new tab. Enter the Not On The High Street promotional code at the Not On The High Street checkout and your promotional will automatically be applied.