What is your return policy?
They have a high-quality control standard to make sure all the products they ship are in perfect condition. If you are not 100% satisfied with your purchase, you may request a return within 30 days after receiving your package.
Could I get a full refund if I return the order?
They will offer a full refund on all items that have been returned. Coupon codes and Rosewe points cannot be refunded as monetary value and will be deducted from the total amount of the refund.
And please note that customers are responsible for the return shipping fee.
What payment methods do you have? And do you accept the cash?
ROSEWE accepts PayPal and Credit card at the moment. They don’t accept the cash on delivery.
How to cancel the order?
You can log in to your account to cancel the unpaid order directly, or you can contact their customer service to cancel the order.
Why was my order divided into two or more packages?
Orders might be divided into different packages due to a difference in processing time or there are many items in your order which need to be divided.