My item arrived damaged, what do I do?
They’re sorry to hear your order didn’t arrive with you in perfect condition. Please get in touch with them via their Contact Us form so they can look into this for you.
Can I cancel my order?
They do aim to dispatch orders as soon as possible but if they catch it in time they will be able to cancel it for you. If your order is not already being picked then you can cancel it in your My Orders section of your account. Simply find the order in question and press the red ‘Cancel’ button. If they are able to cancel it for you they will, of course, issue you with a refund. If the order has already been dispatched then they will ask you to return it to them before they can issue a replacement or a refund.
How can I return my item?
If the item is unwanted they will only be able to accept a return if it is unopened and still sealed. If you wish to return your item for other reasons such as, the item arrived damaged or faulty please explain the fault by getting in touch with their customer services team using the Contact Us form. From there they will be able to take the necessary steps to get your item back to them.
How much is postage?
UK standard postage is free on all orders. They also offer other postage options for quicker delivery! As they deliver to lots of different countries please check their Delivery Page to see the postage costs to your country!
What payment options are available?
They accept payment by most major debit/credit cards as well as via PayPal. Unfortunately, they do not accept cheques or cash payments.