What payment methods do you accept?
Siren Shoes accepts all major Debit & Credit Card.
What are the delivery times?
Siren Shoes recommend allowing 1-5 business days for delivery to ensure you definitely get them in-time if they’re for an event! (except for WA, please allow a few extra days for delivery) for Australia. Please allow 7-10 days for delivery to NZ. Please allow 7-14 days for delivery outside of NZ and Australia.
What is the process for returns?
To return your purchase, please fill in the Returns Form located inside the parcel and send back to them within 30 days of receiving the order.
All returns must go to the below address:
Siren shoe Returns
Unit 8/ 1 Talavera Road
Macquarie Park NSW 2113
Can I exchange the size of the item?
Please follow the instructions on the Returns Form inside the shoebox to send them back for the size you would like to exchange for. Customers are responsible for shipping and handling charges for any exchanges of size. Please allow 2 – 4* working days for your order to be dispatched and a further 2 - 3 working days for delivery.
What is your International returns policy?
For all international returns, the customer is liable for the return fee to Siren Shoes for all requested refunds, credits or exchanges excluding change of mind. If requesting a new size, there will be an additional shipping charge of $45.00AUD for the new size to be sent out.
For orders delivered outside of Australia where the product may be faulty or they have not delivered what you ordered, please contact their Customer Service team via email at [email protected] where you will be advised of the return process.