I can’t find an item from my catalog on the website?
You can use the product name or product code (underneath the product name in the catalog) to search for an item in the search bar (top-right of the website above the navigation buttons).
How can I tell the status of my order?
You will receive notifications by email at the following stages of your order: when the order is received; when it has been sent out. You can also check the status of your order by logging in to your account.
How can I pay for my order?
They use PayPal on their website. PayPal is the safest way to pay on the web and it allows you to pay with your Credit or Debit card without having to sign up for an account. Just click on “I want to pay with a credit/debit card” when checking in and follow the instructions.
Do you have a size guide?
Yes. A size guide to all their products is featured on the first page of their current catalog.
How do I find product codes?
If you have a copy of their catalog, you can find the product codes for each item in a box near the product. Immediately under the product name, you will see a code made up of two letters and three numbers. If it is a plain item, this is your full product code. For printed items, look underneath and you will see a list of product types with three-digit codes in front of them. Choose the product type and add this three-digit code to the end of the five-character code and you have your full product code eight-character product code (e.g. TR260600). You can enter this code into the search bar to go straight to that product or enter it into the quick order form to quickly add it to your basket.
Are your prices excluding tax?
Yes. All their prices you see when logged in as a wholesale customer are excl. Tax.
How long will my order take to arrive?
The delivery time will depend on your location and delivery type. Please check the delivery information page for a full list of their delivery aims.
How do I place an order with Spiral Direct?
You can either place an order with them online via their website over the phone or via post. Please make sure when sending orders through the post you include your full address, the full item code, design name, size & quantity required, along with your payment for the goods including postage.
Can I cancel my order after it has been placed?
Yes, you can, provided your order has not yet been sent out. Just call their sales team on +44 (0)208 667 89 22 and state your name, address & order number and they will notify you once the order has been canceled.