What is the payment method?
Tommy John accepts VISA, Mastercard, American Express, Discover Card, Amazon Pay and PayPal.
How can I track my order?
You can track your order’s status by referencing the order number from your My Account page. Additionally, once it ships, you can track the progress by clicking on the tracking number in your shipping confirmation email.
Can I cancel my order?
As Tommy John attempt to ship orders as quickly as possible, it may not be possible for them to handle your request to cancel in time. Please submit your request on their “Contact Them” page, and select the subject “Modify or cancel an existing order” if you are outside of their business hours. Please give them a call at 1-800-708-3490 or open a chat with them during business hours.
How can I return or exchange an item?
If you are not satisfied with your order from Tommy John, they will be happy to assist with a return or exchange. Please simply submit your request.
Do you accept pre-paid gift cards?
Their credit card processor does not accept prepaid gift cards. In addition, they cannot accept prepaid gift card payments over the phone. That said, they do offer the option to pay with Apple Pay, PayPal, any regular credit card, or a bank-issued debit card.