What payment method do you accept?
Vampire vape accepts VISA, Mastercard, Maestro and PayPal.
Where do you deliver?
Vampire vape delivers Worldwide.
I have Item missing on my delivery. What now?
If you find you have an item missing from your order you must inform Vampire vape via email or phone call within 48 hours & this will be investigated. Claims made after this time period will not be accepted.
I have ordered the wrong item. What do I do?
If you have ordered an incorrect item & this is unopened & unused this can be returned. The goods must be returned to Vampire vape at your expense within 14 days of the purchase date. You must also include the original order number. Vampire vape will refund you the full cost of the goods excluding delivery costs and charge a 10% restocking fee once they have received and inspected the goods. Goods must be returned unused and sealed in the original packaging. As electronic cigarettes are an oral product, once used they cannot be returned for hygiene reasons unless defective. You have a duty to take reasonable care of any goods whilst in your possession. They advise you to send any return goods via recorded delivery and use suitable packaging as Vampire vape will not accept responsibility for lost or damaged goods.
I have received the wrong item. What do I do?
You receive an incorrect item please do not open this, you must inform Vampire vape via email or phone call within 48 hours. Claims made after this time period will not be accepted. Vampire vape may require photographic evidence of any incorrect items received.
What is your return policy?
The goods must be returned to Vampire vape at your expense within 14 days of the purchase date. You must also include the original order number. They will refund you the full cost of the goods excluding delivery costs and charge a 10% restocking fee once they have received and inspected the goods. Goods must be returned unused and sealed in the original packaging. As electronic cigarettes are an oral product, once used they cannot be returned for hygiene reasons unless defective. You have a duty to take reasonable care of any goods whilst in your possession. Vampire vape advise you to send any return goods via recorded delivery and use suitable packaging as Vampire vape will not accept responsibility for lost or damaged goods.
