What is the payment method?
Ally Fashion accepts VISA, Mastercard, After Pay, Zip Pay, Lay-buy and PayPal.
How much is shipping at Ally Fashion?
Ally Fashion strives to bring you the most competitive clothing and shipping prices with only $5.50 for regular shipping and complimentary shipping on all orders over $50 Australia Wide.
How long will my Ally Fashion order take to arrive?
Delivery can take anywhere up to 5-10 business days depending on location, once the order has been shipped. Once an order has been placed it can take anywhere up to 3 business days of handling time.
How can I track my order?
Once your order is dispatched, they will email you the tracking information on your order.
You can track your parcel here: order tracking
If you have difficulties locating your tracking info or order number, email firstname.lastname@example.org. Ally Fashion are happy to help.
Why is my order delayed?
* Item availability - Ally Fashion may be out of stock in their Distribution Centre for one or more of your items.
* Items that are out of stock can be sourced from one of their local retail outlets, this can delay shipping by 1-2 business days.
* Credit card verification is being performed by their team on request.
* After 2 days of notification from them, if they have received no response from you, your order will be cancelled and refunded.
* Ally Fashion cannot accept responsibility for unforeseen circumstances for the above or for such things as transportation strikes, floods etc.
What is the returns policy at Ally Fashion?
For a change of mind, Ally Fashion offers a 21-day returns policy (from date of shipment) on the provision that the return meets the conditions as set out below.
To be eligible for a refund or credit voucher you must meet the below return conditions:
* All returns to online and the 21 day returns date will start from the date of shipment.
* All labels are still attached to the product (including the care instructions, size tags, and barcode)
* The product has not been worn (except to try on for size)
* The product has not been soiled or damaged
* The product has not been altered by you in any way
* The goods are deemed to have a manufacturing fault, assessed by the Online Team
* Different from a style pictured or described