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Love Coupons Hong Kong

Love Coupons Privacy Policy

Learn how Love Coupons Hong Kong collects, uses, and protects your personal information. Read our full privacy policy covering data storage, cookies, and your rights under Hong Kong data protection laws.

Effective Date: February 12, 2026

Love Savings Group Limited ("we," "us," or "our") operates the Love Coupons website (https://www.lovecoupons.hk). This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our Website. By using our Website, you agree to the practices described in this Privacy Policy.

1. Who We Are

We are Love Savings Group Limited, a company registered in England and Wales (Company Number: 11734108), with our registered office at Kemp House, 124 City Road, London, EC1V 2NX, United Kingdom. We operate the Love Coupons website for users in Hong Kong and are committed to handling your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) (PDPO) of Hong Kong.

2. Information We Collect

We may collect and process the following types of personal data:

  • Contact Information: If you sign up for our newsletter or marketing emails, we collect your email address.
  • Device and Usage Data: We automatically collect information such as your IP address, browser type and version, device type, operating system, pages viewed, referring URL, and the date and time of your visit.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to operate our Website, analyse usage, and support marketing efforts. For more information, see our Cookie Policy.
  • Contact Form Data: If you contact us via our contact page, we collect your name and email address to respond to your enquiry.

3. Legal Basis for Processing

Under the PDPO, we collect and process your personal data in accordance with the six Data Protection Principles (DPPs):

  • Purpose of Collection (DPP 1): Personal data is collected for a lawful purpose directly related to our functions and activities, and the collection is necessary for that purpose.
  • Consent: Where you have given us your voluntary and informed consent to process your personal data for a specific purpose, such as receiving our newsletter or marketing communications as required under the Unsolicited Electronic Messages Ordinance.
  • Practicability of Collection (DPP 1): We inform you at or before the time of collection about the purposes for which the data will be used and to whom it may be transferred.

4. How We Use Your Information

We use your personal data for the following purposes:

  • To provide, operate, and improve our Website and services;
  • To send you marketing communications and newsletters, where you have opted in;
  • To analyse Website usage, trends, and performance;
  • To protect the security and integrity of our Website;
  • To detect and prevent fraudulent or unauthorised redemption of unique coupon codes;
  • To respond to your enquiries via our contact form;
  • To comply with legal obligations and enforce our policies.

5. How We Share Your Information

We may share your personal data with the following categories of recipients:

  • Service Providers (Data Processors): Third-party vendors who help us operate our Website, send marketing emails, or analyse usage. They process data only on our behalf and under our instructions, in accordance with DPP 4.
  • Advertising and Analytics Partners: We use tools such as Google Analytics to understand how users interact with our Website. These partners may use cookies or similar technologies.
  • Retail Partners: If you click a coupon or link to a partner, certain information (such as cookies or referral data) may be shared to track your use of their offer.
  • Legal and Regulatory Authorities: If required by law, regulation, legal process, or government request.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business.

We do not sell your personal data.

6. International Data Transfers

As we are based in the United Kingdom, your personal data may be transferred to and processed in the United Kingdom or other countries outside Hong Kong. Under DPP 3, we take all reasonably practicable steps to ensure that personal data transferred outside Hong Kong is adequately protected. While Section 33 of the PDPO (restricting cross-border transfers) has not yet been brought into force, we voluntarily adopt safeguards to protect your data during international transfers. By using our Website, you acknowledge and consent to the transfer of your data to the United Kingdom.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In accordance with DPP 2, we take all practicable steps to ensure personal data is not kept longer than is necessary. Newsletter subscriber data is retained until you unsubscribe. Analytics data is retained in anonymised form.

8. Your Rights

Under the PDPO, you have the following rights in relation to your personal data:

  • Right of Access (DPP 6): You may request access to the personal data we hold about you.
  • Right to Correction (DPP 6): You may request that we correct any personal data that is inaccurate.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time, for example by unsubscribing from our newsletter.
  • Right to Opt Out of Direct Marketing: You have the right to require us to cease using your personal data for direct marketing purposes.

To exercise any of these rights, please contact our Data Protection Officer at dpo@lovesavingsgroup.com. We will respond to data access requests within 40 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) at pcpd.org.hk.

9. Children's Privacy

Our Website is intended for individuals aged 18 and over. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or destruction, in accordance with DPP 4. However, no method of transmission over the internet or electronic storage is completely secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: