How can I get more information about the room or property’s facility?
You can find details about the property in the confirmation email or on the property detail page.
When do I get a confirmation email?
An email along with the booking voucher (PDF file) will be emailed within 30 minutes of booking. If you still haven’t received it after that time, please check your junk mail and/or spam filters. You can also download or resend your booking voucher online.
Where can I check my booking details and status?
Your booking details and status can be viewed online by signing in and selecting “My bookings” from the account menu.
Can I add extra bed/baby cot in my room?
The availability of an extra bed/baby cot depends on the property. Additional costs for children, including extra beds, are not included in the reservation price unless stated. Please contact the property directly for this information.
Does the hotel provide airport transfer?
When searching you can choose ‘Hotel/Airport transfer’ in the facilities section to help you with your search. Hotels will also provide this information in the “Useful Information” section on the hotel page displayed on the website.
Is breakfast included in the room rate?
If breakfast is included, it will display “Breakfast Included” below the room type. If it is not mentioned, the hotel is not including breakfast with this room deal.
How can I cancel my booking?
Cancel your booking online on the Agoda’s website or app. Any cancellation fees are determined by the property and listed in the cancellation policy.
I want to change my booking dates. How can I do this?
Agoda provides a self-service option where you can select the booking and choose the new dates and update your booking.
How can I make a special request?
A special request can be sent to the property using the self-service option. Please note that all special requests are subject to availability and cannot be guaranteed by Agoda.
How often do Agoda release promotional codes?
Every brand is different. Some brands release regular promotional codes and some do not release any and others only at special times of the year. The team at LoveCoupons.hk spend hours every day looking for the best promotional codes and if LoveCoupons.hk has offers available then they will try to list them here.
Do students get a discount at Agoda?
Some brands offer Students discount codes – if Agoda does offer a Student voucher code then our team here at LoveCoupons.hk will try to find them and make them available to everyone.