What is the iHerb Rewards Program?
The iHerb Rewards program is designed to reward customers (including but not limited to influencers, bloggers and individual shoppers) with Rewards Credit for actively engaging with the iHerb community. This includes making referrals, writing honest reviews and engaging in the Q&A community with helpful answers.
Why can’t I log in to my account?
You can shop with iHerb by creating an account using a mobile phone number, or logging in with your Google or Facebook account. If you are having trouble logging into your account, you can check out iHerb’s Help Center and select the topic that best matches your issue for further assistance.
Why won’t the discount apply to my order?
Promotions may not be applied to excluded brands, the promotion may have ended, may not be stacked with other discount offers, and the promotion may not be available for residents of your country.
How do I get free shipping for my order?
Please ensure the order subtotal meets the minimum order value requirement and that the free shipping carrier method is selected prior to placing your order. There may also be items in your cart which the free shipping carrier won’t transport.
What do I do if I received an extra item?
Please accept the extra item as a gift from them to you! There is nothing further you need to do nor do you need to report it to them. However, if you received the extra item and are missing any item(s) you had originally ordered, you may proceed with filing a refund claim. Most refund claims are reviewed within 24 hours if not automatically refunded. Once approved, iHerb kindly requests that you please allow 7-10 business days for the transaction to finish processing and for the funds to appear in the financial account associated with order payment.
Does heat exposure impact product quality?
Vitamins, probiotics, and other products iHerb sell can be affected by exposure to heat, water, and/or the elements. Many vitamins and other supplements may degrade faster and lose effectiveness when exposed to excessive heat, light, oxygen in the air, and/or humidity. There is a risk of products providing lower levels of vitamins or other nutrients when exposed to such conditions. Likewise, there is also a risk of customers actually consuming more of a certain nutrient than they are aware of. Heat harms the potency and effectiveness of a variety of vitamins and nutrients. Degradation generally starts to occur in foods or beverages exposed to temperatures of greater than 120 °F (48.88°C).
Why has an item been removed from my order?
Unfortunately, items may become unavailable after orders are placed. This may prevent an order from being fulfilled and shipped. Their inventory management system will automatically cancel the out-of-stock item(s) 24 to 48 hours after an order is placed to ensure the rest of the items arrive by the estimated delivery date provided. No payments are processed and received by iHerb until after an order has shipped. The total charge is updated to ensure no funds are received for the out-of-stock item(s). This is done to ensure that customers are only charged for the items which are shipped to avoid any complications or concerns regarding refunds.
When will the product I purchased expire?
The exceptionally high turnover at iHerb ensures that our inventory is among the freshest in the industry. We do list expiration dates for the products on the website if they are available. Most products use the American Date Format (MM/YYYY or MM/DD/YYYY) for the expiration date which you can see from the product page. Some products may only show the manufacturing date that is indicated often by abbreviations as (MFD, MFG, PROD). You can view the expiration date on the product page, next to the picture, in the details with the shipping weight and product code.
Can Rewards credit be refunded?
Rewards credit used on orders may be refunded back as Rewards credit only. This may occur if an order has been cancelled, damaged, missing, etc. Rewards credit refunds are typically available within the same day they have been approved but may take as long as 35 days to process and become available.
How do I use a promo code at iHerb?
The LoveCoupons.hk team spends a lot of time collecting the most recent coupon codes for iHerb and list them above. Read the “How Do I Use My iHerb Promo Code?” section above for step by step details.