What payment methods can I use?
Razer accepts VISA, Mastercard, American Express, Diner’s Club, and PayPal
Would I be charged a cross border transaction fee?
You may be charged a cross border transaction fee if your transaction takes place in a different Country from the one where your card was issued. This cross border transaction fee is being charged by the issuing bank. You may refer to the terms and conditions for your card or contact the issuing bank for more information.
How do I get my tracking number?
Once your order has been handed over to the carrier for delivery, you will receive a Shipment Confirmation email.
Delivery will take 2 to 10 business days after the order has shipped.
To track your order:
1. Go to your Order History to select your order
2. Go to “Delivery Method” to view your shipment delivery information.
3. If your order has shipped, you will see and these links to your shipment delivery details including the estimated order delivery date.
Can I have my order delivered to an address other than my home?
During checkout, you may select a shipping address that is different from your billing address. Please ensure that you or an authorized representative is able to receive the delivery.
What is your refund policy?
Razer Returns & Refund Policy is limited to products purchased directly from Razer Online Store and the procedure for returns must be initiated within 14 days from the date the item was delivered. Please note that for items purchased from other retailers, they can only assist in warranty support.
In order to qualify for a full refund of the purchase price of the product (exclusive of initial shipping and handling charges), you must contact the Technical Support team to obtain a Return Merchandise Authorization Number (RMA) within the specified time frame of the said product. The product must be returned to Razer in its original packaging and condition.
Please note that the RMA number must be noted on the outside of the returned product’s package. You will be considered to have returned the said product to Razer if you have delivered the product to a carrier and have taken all necessary steps to ensure that the product is delivered to them, including paying all shipping charges in returning the product to Razer. They advise that you select a method of shipping that is traceable.
How do I cancel my order?
Orders for in-stock items are sent to the Razer warehouse for shipping immediately after you place the order and your payment processing is complete. To request a cancellation of back-ordered items, please contact Customer Support.
If you requested for order cancellation and receive a Shipment Confirmation notification, please contact Customer Support.
