What is Grooming Lounge payment methods?
Grooming Lounge accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Where do Grooming Lounge ship?
Grooming Lounge ships to most of the countries.
Do you ship to APO/FPO addresses/PO Boxes?
Yes, all the time. The best part is shipping to these addresses is free for orders over $50.
How quickly do you ship orders?
Fast. Usually, orders are shipped within one business day. The only thing that might delay an order is if they are waiting for an item to arrive, or if you place an order over a busy weekend. If you live anywhere from about Charlotte up to Connecticut on the east coast, your order could potentially arrive the next day.
I haven’t received my order. What do I do?
Take a look at your tracking information. If it says the package has been delivered and you don’t have it, it may have been left with a neighbour or at your rental office if applicable. If you still can’t locate it, please let them know and they can re-ship the order.
One of my items was missing from my order. What do I do?
They do sometimes run out of various solutions (rarely, but it happens). In this case, they send an email right away to let you know it will be shipped separately, and this is most often the case (these sometimes are sent to your junk mail). If the item you ordered happens to have been discontinued, they will provide a full refund, or can substitute a similar product (even one that’s a few bucks more).
How can I return the item?
Please fill out as much of the following form as possible to get the process rolling. If the return is accepted, you have two options:
* They send an E-Return slip - Grooming Lounge will create an E-Return Label – send it to your inbox – and all you need to do is send the return back to them. They will deduct a $5 Processing Fee from the refund/store credit for the return shipping.
2. You go your own way: If you prefer to return the item using your own label/method, send it to the address below (or drop in-store) with no Return Fee deduction.
Attn: Not Very Busy Return Department
1120 Connecticut Ave, NW
Washington, DC 20036