Can I book from my country?
Yes, you can make your booking from any country.
I have been informed that there is a delay in my order. When can I expect it to arrive?
Hoteles Playa Senator try by all means that your order reaches you as soon as possible. However, occasionally and due to circumstances beyond control, there may be some delay. As much as possible, they will keep you updated by e-mail. Once your order has been sent, they will send you a confirmation e-mail. Remember that once the shipment is produced you must give a period of 15 working days to receive your order.
When will I receive my money back?
Hoteles Playa Senator wants to make sure that you are satisfied with the return of your money within 14 days after you return the package for return. Please, check the return policy before providing the return authorization number and proceed to return the order. Please remember to give within 15 working days for the delivery of the order. Hoteles Playa Senator will try to return your money as soon as possible. Although there may always be problems with causes beyond control.
What is the payment method?
Hoteles Playa Senator accepts all major Debit and Credit Cards.
What is Hoteles Playa Senator cancellation policy?
If you cancel more than 7 days before 12 pm on your day of arrival, you will receive a voucher for the full price of your booking you can redeem at any hotel of Senator Hotels & Resorts, Spain. The voucher is valid for one year. If you cancel less than 7 days before your arrival, you will be charged 100% of the booking.