What payment methods do you accept?
JW Anderson accepts Visa, American Express, Discover Card, Diners Club, JCB, Mastercard, and UnionPay.
Where do you deliver?
JW Anderson delivers to worldwide.
When will my order arrive?
Orders are delivered Monday to Friday between 9 am and 6 pm. Shipping costs may vary depending on the size, weight and destination of your chosen items. For those last-minute purchases, Express delivery is available to most destinations and Same Day delivery may be offered in selected cities.
How can I track my order?
You will receive updates regarding your tracking information via email and estimated delivery date. You can also follow the progress in your account under ‘My Orders’. If there’s something additional you want to know about your order, please get in touch with their customer services team at [email protected]
What is your return policy?
You have a legal obligation to take reasonable care of the Products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them). This includes the following guidelines:
1. Products should be returned unworn (other than to try them on), unwashed, undamaged and unused with their original tags and intact ‘do not remove’ tag;
footwear and accessories should be returned in the original boxes provided and inside a protective shipping box;
2. If the Product comes with a security tag this should be left on;
3. Hosiery should only be returned if it is unopened and is in its original package; and
4. Lingerie and swimwear must only be tried on over your own lingerie garments.
If you fail to comply with the above obligations (including the conditions of return), they may deduct from the refund an amount to reflect the diminished value of the Product(s) up to the full price of the Product(s).