What is Microsoft Store payment method?
Microsoft Store accepts all major Credit/Debit Card.
Where does Microsoft Store ship?
Microsoft Store ships within selected countries provided during checkout.
How long will it take to process my order?
Delivery times depends upon the delivery location which you provide during checkout.
I received damaged goods while shipping, what should I do?
When your order is delivered, please verify that the original packaging is intact, the exclusive Microsoft Authorized Store box sealed, product quantity and specifications, packaging list, invoice, etc are correct before signing on the delivery slip. If you found that the packaging has been damaged, products are wrong, or the order has some other errors, please inform the delivery person on the spot to reject the whole package, and inform their Microsoft Authorized Store customer support promptly. They will strive to help you resolve the matter. Please do not open or damage the product and its original packaging.
What is your return policy?
Microsoft Authorized Store’s full return policy is set out in the Terms of Use and Sale. The return policy is provided in addition to any statutory return rights that you may have under law.
You may exchange or withdraw from the purchase contract and request a refund without giving a reason according to the product category below within 14 calendar days (For Surface device products, see the designated contents below).
