What is Paula's Choice payment method?
Paula's Choice accepts VISA, Mastercard, and PayPal.
Where does Paula's Choice ship?
Paula's Choice ships within selected countries provided during checkout.
How will my order be shipped?
Paula's Choice parcels are shipped via Hermes or Royal Mail. Orders shipped via standard delivery will arrive at your home within 4 days.
Can I cancel an order or make changes to it, after I have placed it?
Unfortunately, it is not possible to make changes to your order once you have placed it. However, please note that Paula's Choice have a 60-day money-back guarantee. This gives you the opportunity to return any parcel or product that you do not wish to keep.
What is your product guarantee?
Please note that Paula's Choice offers samples of almost all their products for a small fee, so you can try them before you buy. If you are not satisfied with any Paula's Choice product, for any reason, you can return it to Paula's Choice within 60 days of the date of purchase and they will happily refund the purchase price (not including shipping). Opened samples can not be returned and their 30-day money-back guarantee doesn’t affect the legal right to cancel.
How do I cancel an order?
Your right to dissolve an agreement for the sale of products, entered into through this Site, in accordance with the provisions of Directive 2011/83/EU on Consumer rights and any implementation thereof in national legislation, can only be exercised under the following conditions:
* You must notify Paula's Choice by e-mail or letter within 14 days after you have received the parcel containing the products, stating that you wish to exercise this right;
* After having sent the notification as mentioned in paragraph 1, you must without undue delay and in any event no later than 14 days, return, at your cost, the parcel to the address as indicated by Paula’s Choice in the instructions you have received from Paula’s Choice by e-mail after your notification is processed;
* After Paula’s Choice has received the cancellation notice, Paula’s Choice will refund within 14 days the purchase price, including standard postage costs and excluding any applicable taxes and duties other than VAT.