What are the payment methods for PITAKA?
PITAKA accept VISA, Mastercard, American Express, and PayPal.
Where does PITAKA ship?
PITAKA ships within the country that are available during the checkout process.
What is PITAKA‘s cancellation policy?
If you would like to change or cancel an order, please contact PITAKA as soon as possible. They will attempt to accommodate order changes to the extent possible before shipping confirmation. Some changes may result in a shipping delay. PITAKA cannot accommodate changes or cancellations on special order requests and orders that have already shipped. If your order has already shipped, please contact them to set up a merchandise return once you have received it.
How to prepare a return or exchange?
To claim a return or exchange, please first email them aftersales@ipitaka.com to file a claim. Please include your PO number, name, address, and phone number including area code with the name of the item and a description of the problem. They will evaluate the claim at our discretion within 3-5 business days after receiving your email. If the application meets our manufacturing defects, they will begin to process the claim. You may be requested to get the claimed product or part at the warranty location. Once the product or parts are received with the repair order number, they will refund your processing and repair fees or replace your product at our discretion. If sending a MagEZ Wallet, they recommend using a service like UPS or FedEx, which will give you a tracking number. Once your Wallet is safely in their hands, the warranty process will begin. They recommend that you securely package your items in original packing materials. PITAKA is not responsible for lost or stolen articles.
What is PITAKA‘s shipping charges?
Shipping charges, including special handling and any other related costs, are non-refundable. Please do not use collect on delivery service. If you receive any portion of your order damaged, please contact them before returning the items. PITAKA will not reimburse you for any unauthorized shipping expenses incurred. Please retain all shipping materials for the courier pick up and inspection. If they request that you return the merchandise to them, they may reimburse you for full or partial return shipping expenses at their discretion. They will not reimburse you for overnight, express, or other specialized services.
