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Ross-Simons accepts payments through VISA, Mastercard, American Express, Discover Card, and PayPal.
Ross-Simons offers Worldwide shipping.
If for any reason you are not 100% satisfied with your purchase within 30 days of receipt, you may return any unused merchandise for a refund, credit or exchange (minus shipping & handling). Merchandise returned must be in its original condition and credit is subject to merchandise being reviewed by our Quality Assurance Specialists. Merchandise that is damaged or altered in any way by a jeweller other than Ross-Simons cannot be returned. A merchandise credit will be issued if merchandise received as a gift is returned by the recipient. They may deduct a $4.95 return shipping fee from your return.
Contact their Customer Service Department at 800-835-0919. Orders process quickly, in some cases, an order may already be in the shipping process and may be unable to be cancelled.
E-mail Customer Service or call them at 800-835-0919. They will advise you on how to return/rectify the specific issue you may have.
Phone +1800-835-0919
Email customerservice@ross-simons.com
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