What payment method do you accept?
Sam Edelman accepts all majors of Debit and Credit Card.
How much do you charge to ship to my country?
International shipping costs are calculated based on a number of factors including the number of items you are purchasing, the weight of the items, and the destination country/region. International shipping will be calculated and guaranteed during the Pitney Bowes global checkout based on the items you are purchasing and your shipping destination. If you'd like to get an estimate before placing your order, please place the desired merchandise in your cart and proceed to Checkout. Once your shipping address is entered, you will see an itemized description of costs.
How do I make an exchange?
Sam Edelman is unable to offer exchanges for SamEdelman.com orders. If you desire another style, size, or color, simply visit SamEdelman.com to place a new order for the item(s) you want, subject to availability. Special Note: When reordering the same style, if there is a difference in the price you originally paid, simply contact them after you have completed the new purchase. Please provide your new order number, so that we may issue a credit to you. *New purchase must be made within 30 days of original purchase.
Why was my order canceled?
Sam Edelman routinely perform audit checks to verify order information in an effort to maintain high-security standards for the protection of their customers. This may be why your order was canceled. It is also possible that your order may have been canceled if they ran out of stock in an item. In both cases, an email confirmation will be sent with the specific cancellation reason for your order.
Can I cancel my order?
Sam Edelman apologize, but they are unable to cancel or modify your order, as they are unable to edit orders once they begin to process.
What is your return policy?
At SamEdelman.com, every detail is important and nothing is more important to us than your satisfaction. Sam Edelman are confident that you will be comfortable with your purchase. However, if the need arises, returns and exchanges of merchandise will be accepted within 30 days of the original purchase.
