Updated 4th October 2024
66 Ratings. Average 4.5 out of 5 stars
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WhiteWall accepts VISA, Mastercard, AMEX and PayPal.
WhiteWall ships within countries provided during checkout.
Unfortunately, delivery to a Packstation or to a parcel shop is not yet possible.
Please note that no delivery guarantees can be given for individually entered data of this type and in case of doubt they will deliver to the billing address.
Yes. While placing your order, you can enter a shipping address that is different from your billing address. The shipping address may be in another country as long as WhiteWall delivers to that country. The shipping costs will then be adjusted for the intended destination.
Your work will be shipped and delivered in a proven manner.
White Label (Neutral Shipping): Their products will be produced without any explicit mention of the WhiteWall brand. Please note that all their products are shipped from Germany and may include documents for customs clearance, which contain information regarding WhiteWall as an Exporter / Importer of the goods.
If you scroll down, you will find an overview of shipping costs, delivery times and delivery countries under the menu item "Shipping costs & delivery times".
They automatically send you e-mail updates on the status of your order. This occurs when your order is received and when it is shipped. In the shipping confirmation, you will find the parcel number and a tracking link to follow your delivery.
You can also check on the status of your order in your account under “My Orders.”
If you scroll down their page, you will find an overview of shipping costs, delivery times and delivery countries under the menu item "Shipping costs & delivery times".
They ship your product in custom-made art security packaging with their selected shipping partners. Depending on delivery options and product, you can determine the shipping service provider for your order yourself when completing the order. Unless otherwise agreed, delivery is ex-production to the delivery address you specify.
They work with efficient, automatic production processes. Therefore, you cannot change your order after it has been placed. You can, however, change the shipping address as long as your order has not yet been sent.
There is a 2-hour window after completing your order in which you can cancel it and then place a new order.
To do this, log in to your WhiteWall account and select “My Orders” from the menu. In the resulting overview, you will find a list under “Completed Orders”. Select an order you would like to order again, either in full or partially, and click on “Details.” In the order details, you will find an “Order Again” button on the lower right. That places the items from your order into the shopping cart again. You can then remove individual products from the new order if you want.
For their products, they currently do not offer any editing functions for your photos on the WhiteWall website. The only exception is the cropping of your photo when selecting the product format. You can do that during the ordering process.
Phone +1-646-513-4422
Email info@whitewall.com
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WhiteWall was founded in 2007 by Alexander Nieswandt and, over the course of many years of expertise in the photofinishing market, has established itself as the world's leading photo laboratory. They are a team of passionate experts and combine state-of-the-art technologies with traditional development processes. Their award-winning gallery quality is based on first-class substrates, high-quality lamination and handcrafted frames.
They combine cutting-edge technologies with conventional printing techniques because artistic photography deserves nothing less than the best. Their in-house frame manufacturing, premium carrier materials, and exquisite laminations all contribute to the award-winning gallery quality of their products. They have been motivated by a love of photography and superior quality ever since they were founded. They produce according to industry-recognized standards and give their clients the best guidance, both online and at one of their locations around the world. They create a flawlessly finished work out of every photograph in collaboration with their clients.
About WhiteWall Homepage
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https://www.whitewall.com/hk
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