What payment methods do you accept?
Lancôme accepts all major Debit & Credit cards.
Where does Lancôme ship?
Lancôme ships within the Hongkong.
How do I track my order?
When your order and payment are validated, Lancôme sends an initial e-mail to confirm your order. Then, once your order has been prepared and dispatched, you will also receive an order dispatch confirmation by e-mail. In this second e-mail, you will find a parcel number. By clicking, and entering the parcel number and email address, you will be able to track your parcel.
How can I change or cancel my order?
Orders submitted on their website process and ship very quickly. Regrettably, Lancôme cannot cancel or modify orders. They are sorry for any inconvenience this may cause.
How can I return the item?
Simply complete the Return Form attached to the bottom of your invoice with the information requested. Pack the items to be returned, along with the Return Form, in the original package if possible. Peel off the Return Label and adhere it to the return package. Returned packages must be returned prepaid, to the address on the return label.
