What is Vitamin Shoppe payment method?
Vitamin Shoppe accepts VISA, Mastercard, American Express, Discover Card, Diners Club, JCB, and PayPal.
Where does Vitamin Shoppe ship?
Vitamin Shoppe ships within the countries that are available during the checkout process.
What is Vitamin Shoppe return policy?
Customers may return any opened or unopened merchandise purchased from any Vitamin Shoppe channel to any Vitamin Shoppe store within 30 days. When accompanied by a receipt the customer will receive the return in the original form of payment. Without a receipt, the customer will receive a merchandise credit for the lowest selling price during the prior 30 days, unless they are a Healthy Awards member in which case the store can look up a customer’s purchase history to determine the price that was paid for the item.
Can I cancel my order?
Yes. Please contact Customer Care using their Feedback Form.
I’m missing an item from my order. What do I do?
If an item has is missing from your order please check your invoice to ensure that the missing item is not on backorder or check your email confirmation for possible multiple tracking numbers. (order may have been sent in multiple packages)
What should I do if I received the wrong item?
If you received the wrong product, flavour, size, or colour, simply e-mail them or call them. Give them your name, order number and the item that was not correct, and what item you should have received. They will check into this immediately, arrange for the missing product to be returned to them, and send out the correct product right away. You will receive the correct one before you know it.
